Accelerating digital transformation for financial service providers

Helping you identify, shape and realise your digital transformation journey.

Accelerating digital transformation for financial service providers

Helping you identify, shape and realise your digital transformation journey.

Accelerating Digital Transformation

We’ll equip you for a digitally savvy world where consumer expectations are rapidly changing.

Hesmur facilitates change and accelerates digital transformation with financial service providers and will work with you to formulate a bold vision of a digitally equipped future that delivers growth and competitive advantage.

The need for digitization

The world is rapidly evolving, and the status quo is no longer sustainable. For traditional financial services organization to thrive, not just survive, they must rewrite the rules through innovation and digital transformation.

Start your digital transformation journey with expert instruction

The opportunity for growth is abundant but can only be realized with the right expertise.

Hesmur facilitates the digital evolution of financial service brands across the globe. From understanding customer needs through data deep-dives, to market research on the global macro environment and benchmarking, we stay close to your world and what matters to you. This immersion in your world means we understand your challenges without you having to explain and we’re able to combine this expert knowledge and insight with practical and appliable digital models that transform a bold digital vision into rapid digital delivery.

Guiding you every step of the way on your digital journey.

Research and insight

Hesmur has a wealth of knowledge gained across the financial services sector which offers us a deep understanding of your challenges. We can dig deep, collate and analyse data sources, carry out industry, consumer and global research to ensure you know exactly what the current state of play is.

Strategy development

We shape the vision and give strategic direction to your digital transformation journey, basing this on what we have learnt about your processes, your IT infrastructure, your people and your customers. We’re adept at rapidly formulating a course for change that is both achievable and measurable.

Transformation delivery

Our experience and network of partners enables quick deployment of your your digital vision. From data-driven tools, software solutions and accelerators we will deliver effective change organisational wide, alongside your people and other third party organisations.

About Hesmur

With Hesmur you’re working with a consultancy that is experience-led and results-driven, a partner that understands your world and the challenges you face.

Experience-led

A wealth of knowledge gained across the financial services sector offers us a deep understanding of your world and the challenges you face.

Results focused

Digital delivery and a focus on measurable change ensures your digital transformation journey is driving value and growth.

Rapid deployment

Using data-driven tools and accelerators we facilitate timely and effective change.

Contact us

Contact the Hesmur team to discuss your digital transformation journey.

Hesmur blog

What do your sales and distribution teams really think about your CRM and marketing automation systems?

Blog

Summary This article, the second one from our Sales and Distribution Digitisation Series, looks at the reality of working with ineffective CRMs for many sales and distribution teams in financial services. It summarises the harm ineffective systems cause to sales and marketing efforts and suggests the solution: This article at a glance Common complaints […]

Steps to digitising sales and distribution in pensions, investments, and wealth

Blog

Summary The dawn of the digital sales and distribution model during times of rising customer expectations means striking the right balance between traditional sales delivery and digital delivery to create a “bionic” offering in pensions, investments and wealth. In the first article of the Sales and Distribution Digitisation Series, we begin to explore the current […]

The challenge and the opportunity that social media presents to financial services for lead generation

Blog

Sales and Distribution Digitisation Series Synopsis This article is part of the Sales and Distribution Digitisation Series and focuses on the use of social media as a sales tool in the financial services sector. The FS sector may be no stranger to social media marketing, but is its ability to build relationships with potential […]

The case for more robust treasury and trading operations in pensions and insurance

Blog

In commenting on mini budget crisis, the FCA said – “In general firms’ systems were not set up to allow them to react with the speed that was needed.”

Treasury and trading

Case studies

Building a robust and fit for purpose treasury and trading operating model that aligns with today's requirements.

Omnichannel contact

Case studies

Helping a pensions and investments firm get the most from their omnichannel package.

Customer management infrastructure

Case studies

Building a seamless experience in pensions and investments customer service.

Why a single source of truth matters to financial service providers

Blog

Summary Delivering better customer experiences requires a comprehensive approach to data and knowledge management. And adopting a single source of truth approach as part of a wider digital strategy can help financial firms better meet rising customer expectations by being able to access up-to-date and accurate information quickly. This article at a glance: A […]

5 reasons Dynamics 365 is a good CRM solution for wealth and pension providers and distributors in 2023

Blog

Summary This 2nd article in the CRM series looks at Microsoft Dynamics 365 as a CRM solution within the financial services sector. Despite challenging economic conditions and slow sector growth projected by some[1], the industry is still a hive of activity, presenting significant opportunities to those equipped to capitalise upon it. For those able to […]

Preparing your sales and distribution teams for the economic downturn ahead

Blog

Summary During times of economic downturn and uncertainty, it can be tempting for wealth and pension firms to trim the fat and rationalise, but we argue a frugal and cautious approach could harm your sales effectiveness; it will be sales that get you through the challenging times and so it is vital to ensure you […]

CRM is a central component to successful digitisation in financial services

Blog

Summary The first in a 3-part CRM series summarises a podcast interview on the topic of CRM in financial services. Hesmur Director and Partner Chris Hess, was invited to speak on RocketPod, a CRM podcast, to share his thoughts on the radical changes happening in financial services. In this interview, he sheds light on the […]

Planning and executing during uncertainty – Part 3: Practical questions to ask when planning and executing in uncertainty

Blog

Summary The third and final part of the planning and executing in uncertainty series aims to help firms understand the uncertainty they face and uncover the options offered to them by asking a series of critical questions. Part 1: Understanding uncertainty and the planning approaches available Part 2: Delivering change in periods of uncertainty […]

Planning and executing in uncertainty – Part 2: Delivering change in periods of uncertainty

Blog

Summary Part 2 of the planning and executing in uncertainty series provides an overview of the tools and techniques for delivering change during periods of uncertainty and incorporating lessons learnt from the Covid-19 pandemic. Part 1: Understanding uncertainty and the planning approaches available In traditional strategy and execution cycles, a periodic strategy development effort […]